As detailed in my previous post, QiiQ is at the beginning of a very long and complicated journey. We need more people to help make this happen. Like all startups, we need "doers" - people who will complete some of the sweaty work required in execution. For example, while thousands of hospitals continue to struggle with arcane tools, we need colleagues and partners to actively engage with some of these sites and bring us together in active deployment of better [...]
QiiQ has reached a critical milestone in our journey as a health technology company: we have a first customer. Crozer Health, a unit of Prospect Medical, operates four hospitals in Delaware County, PA. They are facing impending reductions in their employment roster, which may impose even more stress on their already overloaded ERs. They’ve asked for our help. We have been engaged to improve clinical workflow and patient experience by deploying and tuning our flagship product – the QiiQ Assistant. Working [...]
Opinions are a-dime-a-dozen. Anyone who's been around this industry has one about where healthcare information tech is now, and where it's going. Some things no-one would dispute: the healthcare industry consumes a huge bulk of GPD (5%-10% globally; 16% in the USA) it lags behind most other industries in terms of technology it falls further and further back all the time, despite pronouncements of commitment otherwise a very small # of companies have earned the privilege of dominance they also [...]
This is me not putting it off. And it took listening to these two guys battle away on their philosophies to drive me to it. Like many people who feel a compulsion to distribute their views, I've continued to wait for an inspiration. As I listened to Jack Ma and Elon Musk's 2+ year-old one on one, I felt I was not only watching two of the biggest giants having it out, I was also listening to one of the [...]
Most Health IT applications are built and sold as enterprise solutions that present: significant cost outlay for the hospital disruption to workflow routine for many people who work delivering care considerable new risks to patient data and system security This typically means that approvals take many months. That can extinguish the appetite and enthusiasm for actually using this tool, and continuing to pursue it’s deployment and use. It’s this precedent we seek to break... A New Model: SELF-DEPLOYMENT The [...]
The gyrations around features and functionality have been damn taxing. Choosing which features to go with have been informed by a huge number of criteria. Some are familiar to any entrepreneur, while some are less common: the hospital approval process (affected by politics, patient safety, regulatory, IT and facilities, and not lastly cost) clinician distrust of administration time/complexity to deploy our own cost of development the existing "faith" in the idea from the workflow experts on our team how difficult [...]
At the Fraser Health hackathon in January 2017, I met the CEO of QiiQ Healthcare, Dave Brown. I was looking for opportunities to do data visualization at the hackathon, and we got into discussing exciting possibilities for communicating patient tracking metrics to clinicians and administrators for QiiQ. However I wasn’t able to contribute to QiiQ until July, when my contract with Fraser Health ended. For a week, I performed a loose form of a “design sprint” to create a mobile [...]
As a CEO who deeply believes that "getting it right" is really really hard, I sometimes have to defend the importance of design. This morning I found myself contemplating that conversation once again. And this time, the designer's talents for empathy and reflection emerged as two key abilities that can make all the difference to a product's appeal. Consider the almost unconscious elements of opening and closing a cupboard door. Designers and engineers have refined the mechanisms that dampen the [...]
Irony can be fun, but it wasn't in my case. On March 11 2016, my family and I jumped on a plane for San Francisco - for a week of visiting friends and fave sites in Silicon Valley. As the plane lifted off, we were all excited and full of anticipation. But by the time we had our rental car and were settling in for sleep in San Mateo, I knew something was wrong... I had a pain in my [...]
Between the Sepsis Alliance and the Center for Disease Control, a lot has been published about the impact of sepsis on the US healthcare system. The dramatic figures in the USA reflect an even more grim picture when one examines what's been happening in less developed countries where healthcare technology and methods are not as advanced. Impact on OUTCOMES The Sepsis Alliance asserts that every minute counts. Administration of antibiotics and fluids saves lives and reduces morbidities. The CDC says [...]
