QiiQ has reached a critical milestone in our journey as a health technology company: we have a first customer.
Crozer Health, a unit of Prospect Medical, operates four hospitals in Delaware County, PA. They are facing impending reductions in their employment roster, which may impose even more stress on their already overloaded ERs. They’ve asked for our help.
We have been engaged to improve clinical workflow and patient experience by deploying and tuning our flagship product – the QiiQ Assistant.
Working in collaboration with physicians in the department, we will co-design product improvements, then pilot the solution to relieve Crozer Health’s front-line staff of administrative inefficiencies.
- we’re the only vendor building a virtual assistant specifically for the ER
- we’re exploiting NLP as a core aspect of the user experience, for both access to functions (“show me my patient list”) as well for using those functions (“plot creatinine for the last 3 years”) or specifically for medical dictation (creating a patient note)
- we’re starting with functions of our own creation (QiiQ Assistant as product), but will expand to include functions composed by other vendors (QiiQ Assistant as platform)
- we’re starting on Microsoft’s Azure platform, using their native NLP (which will eventually be Nuance’s), but expect to become agnostic, allowing hospitals/users to choose which one they use (some people passionately prefer MModal over Nuance for medical dictation)
- in transitioning from “QiiQ Lite” to “QiiQ Premium” the core UX doesn’t change; what does change is the array of functions available to the user.