At QiiQ, we are healthcare workers, engineers, marketers, salespeople, and people managers.

Most importantly – we are creative humans. We are people motivated to serve each other, and the world. We are watching and listening to the desires and fears of professionals in the healthcare industry. We are also patients – enjoying the healthcare industry’s sublime capabilities, and suffering its deepest flaws.

We know and feel the challenging gaps between glorious intent and tragic results. We share the hopeful visions of healthcare leaders – brilliant CSuite executives and hyper-intelligent consultancies. And we empathize with the frustration and anger felt by front line workers whose best efforts are thwarted by the system that employs them.

We recognize the painful struggles of a staffing crisis that can crush the spirits of generous do-gooders – driven to heal the sick and mend broken bones.

This is a conflict with no malicious villains. Instead, it’s an imperfect system cracking under stress – simply because it wasn’t engineered to handle this load.

We are here to help. We have abilities and tools that can help. We come equipped with ideas, and an appetite for discovering more. Most importantly, we are here as team players – to collaborate with other players or teams – in service of a new paradigm for healthcare.

Our purpose has no value without people to benefit from our efforts. We understand that this is at the heart of a physician’s mandate. We thus have our calling: a deep commitment to patients – who’s needs give cause to every mechanism of this >$10T dollar industry.

QiiQ is a team of healthcare and technology experts, working to improve clinical operations. We all recognize that technology can help deliver the systemic transformation that everyone knows is needed. As a team, we know that tech panaceas won’t manifest without careful consideration of user experiences. To wit, DESIGN MATTERS!

We are obsessed with finding a better way for the future. We committed years of painful effort toward ER operations – knowing it’s the entry point into the healthcare journey for a large majority of those eventually find themselves struggling desperately for health. That initial experience is often a determinant in how a person relates to the healthcare industry for a lifetime.  That’s no longer an acceptable default.

We also recognize the weight of the patient encounter to the job satisfaction of millions of providers around the world. This helps produce an even more precious calling for the QiiQ team: we have a solemn commitment to the people who assess and treat the masses – they deserve the extra care that comes in the form of beautifully-designed technology.

The healthcare industry was designed to service acute events. As a reactionary system – it is beautifully optimized. And wow, it does acute interventions so well.

For all the grandeur of this care paradigm, it’s failing on prevention. Life expectancies in first world nations are not growing. Chronic diseases like diabetes are affecting a greater fraction of the population. People afflicted with chronic disease face unfavourable odds. Care teams are too busy to provide much more than sporadic attention to the afflicted – until the disease has advanced to the point of acute need, or worse – to palliative need.

Not only does it stumble on efficacy, it is grossly expensive. And the projections are terrifying – if we choose to look at them.

Remediation is urgently needed.

Sadly, the USA is toying with an obvious but wrongheaded approach: just cut back on funding it! This might produce brief political relief. But it will not turn out well for society. It’s almost certain to get really ugly.

Western civilizations are now confronted with a sobering reality: this system design is not sustainable, and likely to collapse without huge changes.

These changes are going to be difficult – with the entrenched incentives and methods that make giant systems almost immune to alteration.

A transformation agent won’t succeed without first accounting for the barriers to change.

Of course, this is not our calling alone. We anticipate collaborations with many other tech teams with a common vision: to help heal the healers.